Buchung conditions

worth knowing

Here you will find important information about your stay with us at the Alpenkristall. If you still have questions, please do not hesitate to contact us by phone +43 5282 2511 or mail info@alpenkristall.at.

Included services

Parking
Bed linens
Hand and bath towels
Dish towels
Dishwashing liquid
Ski storage room
Ski boot heater
Electricity
Water
free WIFI (60 Mbit)

General

Check-In: on the day of arrival from 3:00 p.m. to 9:00 p.m
Check-Out: on your departure day, you must check out of the apartment by 10:00 am.
The prices are in Euro per apartment and day excl. local tax and final cleaning.
The local tax is Euro 1.80 per person and day, there is no tax for children up to 15 yrs. old.
Final cleaning: Ruby apartment from 75 Euro, Emerald apartment from 85 Euro, Diamond apartment from 95 Euro.
Deposit: after receiving our reservation confirmation, we ask that you transfer a deposit fee of ca. 30%. We will send you the bank details by email (only cash payments are possible on site).
Payment options: 1 week before arrival by bank transfer or cash upon check-in. We do not accept credit cards.
Pets: Dogs are allowed on request. The stay for your dog costs € 25,- per day without food. We reserve the right to charge for any necessary final cleaning or damage to the flat.

Cancellation Conditions

For cancellations, the general terms & conditions for the hotel industry.
Cancellations and changes up to 30 days prior to your arrival date are free of charge.
For cancellations and changes up to 7 days prior to your arrival, you will be charged 70% of the entire booking price.
For cancellations and changes occurring any later as well as no-shows, you will be charged 90% of the entire booking price, and 100% will be charged for late arrivals.
Please note: the legal right of withdrawal is substituted by the respective cancellation policy according to the consumer right's directive of the European Union.
We require a deposit fee of 30% of the booking total be paid via transfer. We will send you the bank information by e-mail.
Additional information: Cancellation insurance

Bank details

Standard EU transfer free of charge:
IBAN: AT344239000621003310
BIC: VBOEATWWINN

National transfer:
Siegfried Kerschdorfer and co-partner
Volksbank Zell am Ziller
Bankleitzahl 42390
Account no.: 621.003.310
IBAN: AT344239000621003310
BIC: VBOEATWWINN

Please indicate your exact name and reservation date!